United Airlines How I Hate Thee

Let me count the ways …

Was our flight delayed by over two hours because the captain, who has the first freaking flight out in the morning, lives in Seattle - even though he is “based” in San Francisco - was on a delayed flight? Yes.

Did we then wait an extra 40 minutes for the tardy captain’s luggage to arrive before we could depart? Yes.

Did we make our connection to Myrtle Beach in Dulles? Barely.

Did our luggage? No.

Would our luggage have made our flight if we weren’t sitting on the tarmac waiting for the captain’s luggage? Yes.

Did any United Airlines employee even pretend to care? No.

Was there running water in the restroom on the Washington to Myrtle flight? No.

Did I lose my cell phone on the Washington to Myrtle Beach flight? Yes.

Did United assist me at all in finding it? No.

Did the guy at the counter actually say, “Um, I guess you could write a description of it on the back of this paper and maybe someone will find it.”? Yes.

Do I wish the government had just let the cheap-skate, money grubbing, poor excuse for customer service airline fold after 9/11? You bet your ass I do.

And they are really exploring purchasing another airline? Shouldn’t they maybe pay me, and the rest of the country, back the money handed to them after 9/11? Shouldn’t they maybe show some sort of respect for their paying customers? Is it really acceptable to hand someone a half filled out form for their missing baggage and tell them it’ll arrive once they figure out how to route it to Myrtle Beach? Why are they allowed to treat people this way. Why do people let them treat them this way? Will I take another United itinerary ever again? Not if I can possibly help it. I hate United Airlines. Hate them.