On March 13th I placed a huge order with Herrschners. (That’d be three bags in the navy blue) On the 20th I called to see where was my order as I never received a confirmation email. I was told my order shipped via the U.S. Postal Service on the 15th and it would be in my home on the 29th.
So yesterday, when there was no yarn in my mailbox, I called again. The girl I spoke with said it was shipped via United Parcel and would arrive on April 2. I mentioned that I was told it had already shipped via the post office. She said it was after customer service hours and I’d have to call back today.
Cut to this morning. I was told that it did indeed ship on the 15th, but their subcontractor had gone out of business so the shipment was delayed. She would ship out another order. I asked if she could get it here a little faster and was told no, they wouldn’t upgrade my shipping unless I wanted to pay for expedited shipping. Since this is for a gift and I’m running out of knitting time, I agreed to the extra shipping.
The customer service clerk then said the yarn was on back order and she couldn’t ship until sometime in May. Sigh. Why didn’t they tell me this from the freaking beginning? And the piece that sent me running for cake this morning? They won’t refund my charges until the first box gets here and I return it to them. The box that is sitting in their out of business sub-contractor’s warehouse. Argh!
On the plus side, David can’t call me a big fat liar since it’s one less big ass box of yarn winging its way to me.
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